- Terms of Sale
1.1 In these Terms, we outline the supply of a covid testing. These Terms explain the covid-19 test provision and other important order information. Please read these Terms carefully before you submit your order.
1.2 Please find below definitions of important words/phrases:
The following tests are provided by Lifecrest Medical Laboratory
-Lateral Flow Test(Antigen Tests)
-COVID-19 Neutralising Antibody Test
-Polymerase chain reaction for fit to fly, and test to release
Covid-19 Test Kit: The package sent by Lifecrest Medical Laboratory to the Customer by post/courier to include:
- a sterile swab
- a tube containing coronavirus inactivation medium.
- User Instructions; and
- return stamped addressed postage packaging and
- UN3373 packaging
Covid-19 Test Result: The result produced by the covid-19 Test will be either positive, negative, or invalid/inconclusive.
Fee: The fee due for the covid-19 Test
Sample: The single swab of the throat and then nose into one pot of coronavirus inactivation viral transport medium.
User Instructions: The guidance on how to collect the Sample.
Working Day: Any day other than a Sunday in England.
We/Us: Lifecrest Limited trading as Lifecrest Medical Laboratory of 44-48 Magdalen Street, Sackville Place, Norwich, Norfolk, NR3 1JU
You/The User: The customer who orders the covid test kit and completes and submits the order form and these Terms.
1.3 Words in the singular include the plural, and in the plural include the singular. Headings shall not affect the interpretation of these Terms.
2.1 You confirm that you are ordering the covid-19 test for yourself. You consent to collecting your own nasopharyngeal swab and confirm that you are willing and able to do so. You understand that the covid-19 test is to be used for screening and diagnostic purposes for detection and identification of the SARS-CoV-2 . The test results are not intended to replace medical advice, nor should they be used as a full diagnosis, or to prescribe medication without consulting an appropriate medical professional. You confirm that you have read and understood the purpose for which the Sample and Test collected will be used under these Terms.
2.2 You fully consent that if you have a positive covid-19 test result, your personal details, which may include your name, date of birth, gender, home address, telephone number, NHS number, occupation, place of work, passport number ,ethnicity and the fact that you have tested positive for COVID 19 being communicated as a notifiable disease to the local health protection team by us, who are the designated laboratory performing the covid-19 Test for you pursuant to the Health Protection (Notification) Regulations 2010. You understand that we will be unable to delete your Test Results, which are required as evidence of clinical practice.
2.4 Submission of your online order and payment will be acknowledged via email to you with a payment receipt, and order number
- Ordering the Test Kit
3.1 These Terms govern the provision of the covid-19 Test to the exclusion of all other terms and conditions, including terms implied by law, custom or practice to the maximum extent permitted by law. If you wish to order the covid-19 test, you must agree to these Terms and make payment of the Fee due.
3.2 If you wish to order more than one covid-19 Test for different people, then you must ensure that each person agrees to these Terms of Sale and Consent. You must be at least 18 years old to order a covid-19 Test. If you wish to order the covid-19 Test for use by a person under the age of 18 years old, then a parent or guardian of the person under the age 18 years old must complete the order form and this Terms of Sale and Consent accordingly.
3.3 The covid-19 Test Kit is a product supplied by a health care professional and accordingly you have no statutory right to cancel your order.
3.4 We may cancel an order for the covid-19 Test and refund you the Fee paid if we have insufficient stock or we do not deliver to the delivery address you have provided to us.
3.5 If the covid-19 Test Kit is incomplete or damaged on delivery, please contact us as soon as possible and we will either send you a replacement or refund the Fee paid.
- Delivery of the Covid Test Kit
4.1 We are required to comply with the UK Government rules on dispatch of the COVID-19 Test Kit. In particular, the earliest we can dispatch the covid-19 Test Kit for day 2 testing is the day you arrive in the UK. If you have purchased a day 2 and day 8 Covid Test Kit bundle, these will be dispatched together. If you have purchased a day 5 Test to Release test kit, this will be dispatched on day 4 to arrive on day 5 after you return to the UK. We use Royal Mail to deliver test kits. To return your covid-19 Test Kit, a Royal Mail tracked 24 envelope is provided. Alternatively, you may hand deliver your covid Test Kit to our laboratory or organise your own private courier. It is the customer’s responsibility to return the Test Kit to lifecrest laboratory. However, you acknowledge and agree that Royal Mail 24-hour delivery does not guarantee that theTest Kit will be delivered within 24 hours of dispatch, and accordingly, we cannot make that promise to you. We will have no liability if you receive the Test Kit after the date you expect and/or require, including for the avoidance of doubt, any liability to refund you for the Fee paid.
4.2 All orders are dispatched in line with due dates under government rules, with next day delivery via Royal Mail for orders placed before 2pm Monday to Friday . These test kits are dispatched the same day for next working day delivery. Any orders placed after 2 pm GMT Friday will be dispatched on the following day. If you are ordering before 12am GMT on a Saturday, your Test Kit will be dispatched for Monday delivery. Orders are not dispatched on Sundays or on Bank Holidays.
- Taking the Sample
5.1 Do make sure you take the Sample as set out in the User Instructions. The individual who signs the Terms of Sale and Consent and is identified as the customer must be the individual who provides the Sample.
5.2 On the day that the Sample is taken, you must ensure you post the sample to the lab same day.
5.3 Send the Sample to us through Priority Royal Mail in the tracked 24-hour envelopes provided to you by us or by hand delivery yourself to the laboratory, 44-48 Magdalen Street, Sackville Place, Norwich,NR3 1JU. As set out above, please do note that Royal Mail 24 hour delivery does not guarantee that the Sample will be received by us within 24 hour of posting, and accordingly, we cannot make that promise to you. We will have no liability for receipt of the Sample after the date you expect and/or require.
6.1 We shall use reasonable endeavours to carry out the covid-19 Test and report the Test Results within 12-24 hours of Sample being booked into the laboratory. Delivery dates for the Test Results are approximate only and lifecrest medical laboratory will not be held liable for any delay in delivery or receipt.
7.1 The procedure for the covid-19 Test employs a validated methodology in accordance with the performance criteria set by Public Health England. The assay that we use to perform the covid-19 Test is highly sensitive and specific, with no known cross-reactivity. However, false-negative and false-positive results may occur due to, for example, improper Sample collection or degradation of the Sample insufficient Sample collected, contaminated Sample, incorrect packaging of the Sample, laboratory assessment of Sample provided, laboratory process failure, or human error.
7.2 We will not refund all or part of the Fee if a Sample was not received by us or has not been taken in accordance with the User Instructions or has degraded for any reason including because of a delay in delivery or damage during delivery or the Sample has expired. If this happens, we will notify you accordingly, and you can purchase another covid-19 Test kit.
7.3 If we are unable to analyse the Sample because of our own act or omission, we will notify you accordingly, and either send to you another Test or refund you the Fee paid.
7.4 A positive covid-19 Test Result indicates a suspected COVID-19 infection, and in such circumstances, we recommend that you discuss with your healthcare provider the Test Result along with all other available clinical information, to determine the best treatment decisions or actions.
7.5 To the extent permitted by law, we are not liable for any use made by you of the information provided in the Test Result, any decisions taken, or for any costs incurred by you in consequence of such use.
7.6 The Test should be used as a convenient and confidential way of getting tested quickly for a COVID-19 infection. The Test Results are not intended to replace medical advice, nor should they be used as a full diagnosis, or to prescribe medication without consulting an appropriate medical professional.
7.7 We shall not be liable to you whether in contract, tort (including negligence and breach of statutory duty), or otherwise for any;
- error or defect in the Test Result as a result of any inaccurate or incomplete information supplied by you:
- loss of data or materials, including the Sample and/or the Test Result arising as a result of the acts or omissions of the postal or courier service, or any other delivery service used by you to send the Sample to us;
- indirect or consequential loss (including lost profits, loss of revenue or sales, loss of use, diminution of goodwill, business interruption or the like) arising whether or not lifecrest ltd has been informed or advised of the possibility of such losses.
7.8 To the extent permitted by law our total liability to you in respect of all losses arising under or in connection with these Terms, whether in contract, tort, or otherwise, shall in no circumstances exceed the Fees paid for the single Test Kit that is the subject of the claim.
7.9 If at any time we are prevented or hindered from carrying out its obligations under these Terms for reasons beyond its control, including strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, including shortage of supplies from suppliers required by us to perform the Test, we shall notify you accordingly and, our obligations under these Terms shall be suspended until the obligations can be performed.
7.10 Nothing in these Terms limits or excludes our liability for breach of our obligations under section 12 of the Sale of Goods Act 1979 and/or section 2 of the Supply of Goods and Services Act 1982; death or personal injury resulting from negligence; or fraud or fraudulent misrepresentation. Your statutory rights as a consumer are unaffected.
8.1 We may amend these Terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience in using our services. By continuing to order a Test kit after any changes are made, you accept those changes and will be bound by them.
8.2 You shall not be entitled to assign or otherwise deal with your rights or obligations under these Terms.
8.3 If any part of these Terms shall be found by any court of competent jurisdiction to be invalid or unenforceable but would be valid and enforceable if certain words were deleted or added, such provisions shall apply with such amendments as required to make them valid and enforceable. In any event, any invalidity or unenforceability shall not affect the other provisions of these Terms which shall remain in full.
8.4 These Terms shall be governed by and construed in accordance with the laws of England and Wales and each party hereby irrevocably submits to the exclusive jurisdiction of the English Courts.
I consent to collecting my own nasopharyngeal swab and confirm that I am willing and able to do so. I understand that the covid-19 Test Kit is to be used for screening and diagnostic purposes for a COVID-19 infection. The results are not intended to replace medical advice, nor should they be used as a full diagnosis, or to prescribe medication without consulting an appropriate medical professional. I confirm that I have read and understood the purpose for which the sample and data collected will be used. I fully consent to a positive Test Result including my personal details being communicated as a notifiable disease to the local health protection team by Lifecrest Ltd who are the designated laboratory performing the covid-19 Test for me; pursuant to the Health Protection (Notification) Regulations 2010. I understand that Lifecrest Ltd will be unable to delete my covid-19 Test Results, which are required as evidence of clinical practice.